AireSpring finds and corrects customer issues in minutes
Speeding in heavy traffic
By increasing the speed with which data and RTP packets are captured, AireSpring technicians can locate and analyze both sets of packets associated with a particular voice network call. Now, instead of the half hour or more it used to take, technicians can pull the data they need in minutes.
More than 9,000 concurrent voice sessions monitored
Eight of AireSpring's 15 technicians can work simultaneously on trouble tickets – accessing network diagnostics and troubleshooting – while more than 9,000 concurrent voice sessions are being monitored.
Read further about AireSpring's deployment
Tiburon identifies email application upgrade issues and stops the finger pointing
Email is a daily form of life for most everyone these days. So when a planned upgrade did not go well and hundreds of users were experiencing disconnects while typing a message, the problem was front and center for Tiburon’s government client.
“By integrating end-to-end monitoring with deep packet capture and packet analysis, Riverbed can tell if it is a network problem, an application problem, or in some cases a storage issue,” Shabe explains. “Riverbed looks at the environment holistically. This is because it is the only network performance management solution that can combine network flow data and packet data into a single logical data store, and share information between the observation points.”
“Typically we had to set up tiger teams and subteams,….he adds. “With Riverbed, resolution now takes less than a week, even for the type of random, intermittent problems that Wellfleet was experiencing”