Customer Experience
Ensure your customer's digital journey delivers a world-class experience
CHALLENGES
Omni-channel customer experience affects revenue, churn rates, and customer satisfaction. To improve business outcomes, IT needs visibility into user journeys across complex web environments.
Complex environments
Third-party content affects customer experience
Increasing expectations
Customers demand immediate response time
Business impact
Floods of technical telemetry
SOLUTIONS
How Riverbed Solves These Challenges
Track User Engagement Across Your Site
Increase engagement by optimizing the performance of high converting journeys and cost-justify improvements where poor experience results in drop-offs
Analyze the Impact of Customer Experience on Business Outcomes
Associate performance with business metrics like revenue, conversion rate, and abandonment rate so that you can focus efforts on the most impactful issues
Visualize How Your Web Pages Load
Aggregate performance waterfalls, web page filmstrips, and screenshots from synthetic tests help you fine-tune the loading order of all your first and third-party content before you deploy changes
Proactively Detect and Resolve Issues 7 x 24
Find problems before customers notice by running synthetic monitoring tests across our global node network or from within your firewall to detect issues with site availability, browser response time, page load time and JavaScript errors
FEATURED RESOURCES
Riverbed Recognized in Analyst DEM & DEX Reports
Riverbed Only Vendor Recognized in Both Gartner® Magic Quadrant™ Reports: DEM and DEX
Aternity Customer Experience
Aternity Customer Experience provides digital experience insights into the entire customer journey
