SteelCentral™ UCExpert manages Cisco, Microsoft Skype for Business, and Avaya unified communications environments. It collects data from application servers, devices, and end-user experience reports to provide global visibility into the usage and performance of your communication system. SteelCentral UCExpert offers a multi-vendor, multi-tenant user interface that supports these vendors with a common dashboards and troubleshooting workflows to drastically simplify your management costs and enable support and operational teams to quickly and effectively resolve performance and availability problems.
With SteelCentral UCExpert’s common troubleshooting workflows, you can:
Quickly search for calls, media, and phones across any vendor and time range
Sort, filter and group by or across vendors to help isolate similar characteristics of failed or poorly performing calls
Use hop-by-hop media path views to graphically illustrate the media path taken for a call to more quickly isolate the source of network problems
Easily compare data side by side to quickly identify what is different between similar calls, media streams or phones to speed root cause analysis
Figure 1. SteelCentral UCExpert’s Intelligent Path Analysis streamlines troubleshooting of network and infrastructure-based unified communications issues from within the UC workflow.
SteelCentral UCExpert has a multi-tenant dashboard that lets us see what’s happening to call quality and usage on one dashboard. In this case, we decided to explore just Skype for Business experience.
Gartner 2020 Market Guide for Network Performance Monitoring and Diagnostics