IT Operations teams face a complex and demanding environment. Today’s enterprises rely on hybrid infrastructures that span cloud, on-premises, and edge environments. These systems generate vast amounts of data every second—from networks, applications, and endpoints. IT teams must deliver agility, reliability, and efficiency while minimizing downtime and enhancing user experience.
However, many teams still operate reactively. Traditional monitoring tools and even conventional AI, whether causal, predictive, or generative, can analyze data and trigger alerts, but they rarely take meaningful action. This leaves IT teams drowning in alert noise, slow to respond, and stuck in war rooms when incidents escalate. Outages persist, recovery lags, and productivity declines.
To break this cycle, IT Operations must shift from prescriptive and restorative models in which humans interpret insights and manually resolve issues, to a proactive framework that predicts, prevents, and autonomously resolves problems. Agentic AI enables this transformation to Autonomous IT.
A New Standard for IT Operations
Instead of simply offering insights or recommendations, Agentic AI moves beyond traditional AI by planning, deciding, and acting, often autonomously, but always under human governance. It replaces smarter alerts with intelligent action.
Agentic AI transforms IT Operations in three key areas:
1. Predictive and Descriptive Intelligence
Agentic AI continuously correlates enterprise-wide data, learning from real-time signals to forecast incidents before they affect users. It doesn’t just describe current conditions; it anticipates future issues, allowing IT teams to prevent disruptions instead of reacting to them.
2. Collaborative Multi-Agent Orchestration
Rather than relying on a single AI assistant, Agentic AI uses a framework of multiple agents and skills. Each agent or skill specializes in tasks like diagnosing endpoints, generating insights, or remediating issues. Agents work together, orchestrated by platforms such as Riverbed and third-party ecosystems like Microsoft Copilot Studio, to execute complex workflows across the IT landscape.
3. Human-AI Teaming and Governance
While autonomy offers power, trust remains essential. Agentic AI operates within governance policies that let IT leaders define objectives, set boundaries, and control autonomy levels. Human oversight ensures that AI actions remain safe, secure, and aligned with business goals.
This new model shifts IT Ops from a human-dependent, restorative approach to a predictive, descriptive, and collaborative system. It enables teams to define outcomes, orchestrate agents, govern AI behavior, and work seamlessly with intelligent systems. Gartner predicts that by 2026, 40% of enterprise apps will integrate task-specific agents, and by 2027, one-third of Agentic AI implementations will use multiple agents to complete complex tasks.
Riverbed’s Approach: From Reactive to Predictive and Collaborative IT Ops
Riverbed leads this evolution with Riverbed Agentic AI, a core component of the Riverbed Platform.
What Makes Riverbed Agentic AI Unique?
Riverbed focuses on solving real-world problems and delivering measurable impact. Our integrated approach addresses the most pressing challenges IT leaders face today.
Autonomous Action with Human Governance
Riverbed Agentic AI goes beyond analysis and prediction; it takes action. It proactively prevents and resolves issues, often without human intervention, but always within governance frameworks that ensure control and safety. IT teams choose the level of autonomy, building trust in AI-driven outcomes.
Multi-Agent Collaboration and Orchestration
The Riverbed Platform provides a robust set of skills and agents that are brought together to achieve desired IT outcomes, and Riverbed also publishes these skills and agents to 3rd party orchestration platforms like Microsoft Copilot Studio. Riverbed IQ, our AIOps engine, applies advanced AI models for anomaly detection, root cause analysis, predictive analytics, and natural language explanations. The Riverbed Agentic AI Framework processes human-defined goals, builds a plan, and directs agents, both Riverbed and third-party, to execute tasks using a library of tools and workflows, all governed by enterprise policies. It also explains outcomes to show alignment with strategic goals.
Aternity Self-Service: Agentic AI in Action
Aternity Self-Service empowers employees to resolve common device and application issues through natural language interaction. Riverbed’s Agentic AI orchestrates modular skills such as endpoint diagnosis, health checks, remediation, and ITSM updates. This architecture delivers deeper visibility and more accurate fixes, ensuring first-time resolution.
Integration with Third-Party Orchestration Platforms
Riverbed integrates seamlessly with major orchestration platforms. Customers using Microsoft Copilot Studio, for example, can tap into Riverbed’s analytics, automation, and remediation capabilities from within their existing ecosystems to accelerate adoption and value.
Governed Autonomy and Human-AI Collaboration
Riverbed emphasizes governed autonomy. Customers define objectives and policies, and Agentic AI executes workflows accordingly. Human oversight remains available, ensuring transparency, safety, and alignment with business priorities.
Looking Ahead: Autonomous, Self-Healing IT Ecosystems
Agentic AI delivers tangible benefits across the enterprise. It automates remediation and service assurance, reduces support costs, and improves user experience. IT Ops teams gain deep visibility and faster troubleshooting—even in Zero Trust environments—freeing them to focus on strategic initiatives. End-users enjoy more consistent application performance, boosting productivity and satisfaction.
Riverbed Agentic AI empowers organizations to evolve from reactive operations to autonomous systems that are resilient, efficient, and future-ready.
Ready to Transform Your IT Operations?
Stop reacting to alert noise. With Riverbed Agentic AI, your teams can prevent issues before they arise, resolve incidents at machine speed, and reduce operational friction—all while maintaining governance and control. Define your objectives, let the system execute workflows, and optimize reliability, uptime, and user experience.
Want to learn more or see it in action? Contact Riverbed today to explore how Agentic AI can help your IT Ops team achieve true autonomy and efficiency.