END-TO-END PERFORMANCE MANAGEMENT

Travis Perkins PLC improves application performance and delivers a superior customer experience

We have insights into the performance of our applications that we never had before. This is incredibly valuable, because it can improve our users’ productivity, and remove problems for customers in branches that can directly impact revenue. Terence Thomas, Monitoring Specialist, Travis Perkins plc

Allianz, with more than 148,000 employees in 70+ countries, is the 31st largest company in the world, offering insurance and other services to 83 million clients. “Long page load times and slow application speeds affected our productivity,” says Neval Bircaner, IT Governance Supervisor for Allianz Turkey. “Whenever an application performance issue occurred, it was often difficult to pinpoint the root cause. It was hard to determine whether the application performance issues were due to the applications, the network, or our database. We were also interested in ensuring that our external partners were satisfied with our systems.”

It is now much easier to identify issues with the network or application themselves. In some cases, problems that took a long time to solve can now be fixed in minutes. Following the deployment of SteelCentral solutions, our customers have seen a significant improvement in performance. Riverbed has made a positive impact for us by helping us to considerably improve the customer experience. Neval Bircaner, IT Governance Supervisor, Allianz

Hemit is a Norwegian IT service provider for the healthcare industry. Their systems are not just business-critical but life-critical and they needed the ability to analyze, diagnose and resolve performance issues before any impact to the end-user experience.

There’s no doubt that Riverbed is one of the best investments we’ve made and we use it constantly to monitor response times, so we know what we are delivering. Staff and patients have benefited from a more responsive service and that is because we are now acting on data rather than emotion Dagfinn Krog, Service Operation Manager , Hemit