Your users are your most expensive monitoring tool. Yet, nearly 90% of IT support issues are reported by the users themselves. When users experience poor performance, your reputation and your bottom line are put at risk.
Riverbed's End User Experience Monitoring (EUEM) solution combines insights from user experience, infrastructure, application, and network monitoring to help you optimize performance. By applying advanced analytics, it helps you better identify performance trends, understand the user impact, automate remediation, and ultimately speed time to repair.
Unlike traditional EUEM solutions, Riverbed’s EUEM supports all types of applications, including SaaS, packaged, or hosted and is tightly integrated with application performance management (APM).
Easily monitor user interactions with any web, mobile, or other type of app running on any type of physical, virtual, or mobile device. Riverbed’s End User Experience Monitoring solution automatically baselines performance, detects anomalies, generates alerts, surfaces probable cause, and opens trouble tickets.
Unify end user experience and APM
Combine end user experience monitoring with APM for faster MTTR and improved user satisfaction. Riverbed’s unified solution proactively identifies problems before users complain, even in applications comprised of containers, microservices, virtual machines, or third-party services.
Analyze the impact of IT on user experience
Analyze and visualize the impact of application wait times, crashes, hangs, and errors on the user experience. Riverbed’s End User Experience Monitoring can detect performance trends, manage service levels (SLAs), and gain insight into the impact of poor performance on user productivity.
Automate remediation to increase user satisfaction
Faster resolution of employee and customer issues raises user satisfaction and lowers costs. Riverbed provides automated remediation for common device issues and visibility into response times, QoS, and more–without taking over the user’s machine.
The experience has been quite good, and the solution provides very useful information that is connected to the end-user real-time experience. Thus, we would definitely recommend this solution.
Vincent Gavino, APM Technician and Network Administrator, United Nations